Symple Service Management
how it works
Build customised forms to allow your field staff to capture data. You can build your company standard form such as : Job Sheet, Service Report, Customer Feedback Forms, Delivery Order, etc.
Proactive and more efficient use of manpower and other resources via pre-planned activities. Reminder ahead for organisation and customer before due for service.
Run the app with or without internet. Your field rep can perform the activities without internet connection and sync the data back to the server when there is an Internet.
Single Customer View
Manage all your customer information from your smartphone.
Create and update the account and contact info from mobile device.
Account allocation to specific staff.
Overview history records by customer.
Manage information of client’s asset / service item
Last service date
Request management system is suited to handle all your service requests from one interface. Be it customers or staff, bringing all requests into on common system, prioritize and categorize based on the requirement for your support agents to manage them.
Create new request
Route to respective departments or support person for further action
Person-in-charge carry out task and update status with check-in, photos, forms and resolve the request.
Requestor verify and update / closed
Check In / Out
Check-in / out
Activity will be tagged with GPS locations whenever your field staff checked-in to an activity, task, technical support, etc.
Measure productivity by recording the duration taken to perform a task / activities
Activity planned and assigned to your rep / field engineer. Rep / field engineer can access to task / activity via mobile anytime, anywhere.
Measure their productivity by measuring the targeted activities, vs completed activities, time consumed for task / activity, etc.
Broadcast and Communication
Communicate effectively with the staffs via Symple Broadcast module, where companies can post internal memo, policy and procedures, training material, current promotion and campaigns in pdf, ppt or any file type supported by the smartphone.
With workflow configuration enabled , you will be able to automate the service request process with more efficient.
Example: you can create a workflow with a series of task and auto assigned to specific person which match their skill set.
Allow the field rep to submit their expenses claim and let the manager approve online. Take away the hassle of having to validate each and every expenses as the expense will be tagged to the activity, time and location. Field reps can snap receipts for expenses like tol, parking, meal, entertainment, purchases. Mileage will be calculated for them automatically with Google maps from their departure to arrival location.
Using the electronic signature capture, your field staff gather electronics signature from clients on forms and orders.
This proof of service feature allows client to confirm that a task has been completed, and enables you to get confirmation from
your field staff that they completed their jobs correctly