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Maintenance, Assets & Projects

Maximize Uptime. Automate the Heavy Lifting.

From request to resolution — the operational backbone for every asset, vendor, technician and project.

Symple Maintenance ticket and vendor quote-match interface
Request, Maintenance & Issue Logging

Every issue captured at source.

AI-Assisted Ticket Logging

Snap a photo and the AI Assistant auto-categorizes the issue, attaches the right asset and routes it to the right queue — no manual triage.

Technician Assignment & Travel

Assigned technicians accept the activity, travel to the location and check in via geofence — every step timestamped and on the record.

Activity & Task Management

Cascade tasks, dependencies and sub-tasks under one parent activity. Owners see their queue prioritized by SLA and proximity.

Vendor & Contractor Portal

Outside contractors, inside your workflow.

Frictionless Vendor Portal

External contractors log completed work, submit itemized professional quotes (parts / labor) and sign-off via Electronic Job Sheets directly within the ecosystem — no email back-and-forth.

Quotation Approval Workflow

Multi-tier quotation approval flows. Reviewers see line items, prior history and benchmark prices before releasing a PO.

Electronic Job Sheets

Digital sign-off on every job, captured at the point of work — no paper, no scanning, no disputes.

Financial Guardrails

Spend that's approved before it's spent.

Automated Two-Tier Validation

PO Match validates supplier invoices against the original Purchase Order. Quote Match verifies billed line items against the approved quotation — variances are blocked, not paid.

Service Costing

Capture every dollar against the asset and the job — labor, parts, third-party charges and travel. Costs roll up to TCO automatically.

Service Costing & SLA Engine

Know what every asset really costs you.

Complete Lifecycle Tracking

Track Total Cost of Ownership, Average Cost Per Job, Labor Costs, Mean Time Between Failures (MTBF) and reduce Mean Time to Repair (MTTR) — per asset, per category, per site.

SLA Prioritization Engine

Define specific Response and Resolution times per asset criticality, with automated breach alerts and escalation matrices for critical system failures.

Escalation Matrix

Auto-escalate to the right stakeholders the moment SLA is at risk — by tier, by region, by criticality. Nothing slips through.

Asset & Spare Part Inventory

Intelligent inventory routing across every site.

Catalog & Stock Management

Turn chaos into a searchable database. Manage Catalog SKUs and track Warehouse and Van Stock per technician — every part has a home.

Minimum Stock Reordering Alerts

Auto-trigger Minimum Stock Alerts when van or warehouse stock falls below threshold so the right parts are always on the right truck.

Planned Maintenance

Schedule Planned Maintenance per asset class with auto-generated work orders — never miss a service window again.

Asset & Warranty Management

Each asset carries warranty terms, vendor contacts, manuals and full service history — accessible by scanning the asset tag in-app.

Project Governance

Run every project on the same rails.

Real-Time Health Dashboards

Live project health, milestones, deadlines and timeline overviews across every site and workstream — drill from program to single task in two clicks.

Marker & Checker Validation

Every change is recorded, reviewed and auditable. The marker / checker validation process is built into the workflow — not bolted on after.

Escalation on Risk

Auto-alert the right stakeholders the moment a milestone slips, a dependency breaks or a budget threshold is crossed.

What Can Be Automated, We Will Automate.

Should you use AI to cut costs and enable your staff for more productive work? If you are not READY for AI, your competitor will be.